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Account Deletion Policy

Surefy Account Deletion Policy

Last Updated: June 2026

Surefy.ai is committed to protecting user privacy and ensuring transparency in how personal data is handled. This Account Deletion Policy explains the process, timelines, and conditions under which user accounts and associated data may be permanently deleted from our systems.

1. Overview

Users of Surefy.ai have the right to request deletion of their account and associated personal data. Account deletion is a permanent action and cannot be reversed once completed.

2. How to Request Account Deletion

To initiate an account deletion request, users must follow the process outlined below:

  • Submit a formal deletion request at least 60 days prior to the desired deletion date.
  • Requests must be sent via email: contact@surefy.ai
  • The request must be made from the registered email address associated with the account or verified using applicable two-factor authentication (2FA).
  • Surefy.ai will review and acknowledge valid deletion requests within 7 business days.

3. Account Verification

For security and fraud prevention, Surefy.ai may require users to verify account ownership before processing deletion requests. Failure to complete verification may result in delays or rejection of the request.

4. Deletion Timeline

Once a deletion request is approved:

  • Account access will be suspended immediately.
  • Complete data deletion will be processed within 30 to 60 days.
  • This retention period allows for:
    • Internal system backups
    • Log and audit trail purging
    • Synchronization with third-party service providers
  • Users will receive status updates at key stages of the deletion process.

5. Data Backup and Export

Before permanent deletion:

  • Users may request a full export of their data, including:
    • Account profile information
    • Usage analytics
    • Uploaded or generated content
  • Data exports are delivered via a secure, encrypted download link.
  • The download link remains active for 30 days, after which it expires automatically.

6. Irreversibility of Deletion

Once an account and its data are deleted:

  • The action is permanent and irreversible.
  • Accounts, data, and backups cannot be restored under any circumstances.
  • Partial deletions (such as deleting only selected data categories) are not supported.

7. Exceptions and Legal Obligations

Account deletion may be delayed or partially restricted in the following cases:

  • Legal or regulatory requirements
  • Ongoing investigations, disputes, or compliance audits
  • Court orders or law enforcement requests

In such cases, data will be retained only for the minimum duration required by law.

8. Contact Information

For questions, concerns, or to initiate an account deletion request, please contact us: