Privacy Policy
Effective Date: August 11, 2026
Last Updated: August 11, 2026
This Privacy Policy applies to Connects – Smart Caller ID App (the “Application”), developed and provided by SUREFY TECHNOLOGIES PRIVATE LIMITED (“Surefy”, “we”, “us”, or “our”).
This Privacy Policy explains what information the Application accesses, collects, uploads, uses, stores, and shares, including information accessed through device permissions such as Contacts, Phone, and Call Logs.
By using the Application and granting the requested permissions, you acknowledge the data practices described in this Privacy Policy.
1. Information We Collect
Depending on the features you use and permissions you grant, we may collect the following information.
A. Contact List Information
If you grant the Contacts permission, Connects may access, collect, and upload information from your device’s contact list to our servers, including:
- Contact names
- Phone numbers
We use this information to:
- Identify known and unknown callers
- Provide Caller ID functionality
- Display contact-related information
- Support contact identification and related Application features
Contact information may be securely transmitted from your device to our servers for processing and providing these features.
We do not sell your contact list information.
B. Call Log Information
If you grant the Call Log permission, Connects may access, collect, and upload call-log information, including:
- Phone numbers associated with calls
- Incoming, outgoing, or missed call status/type
- Call date and time
- Call duration
We use this information to:
- Provide call-history functionality
- Identify callers
- Provide Caller ID functionality
- Associate calls with available contact or Caller ID information
- Support related calling features
Where necessary to provide these features, call-log information may be securely transmitted to and processed on our servers.
C. Phone and Call Information
Depending on permissions granted, Connects may access phone and call-related information to:
- Detect incoming and ongoing calls
- Enable supported in-app calling functionality
- Verify your phone number
- Identify callers
- Display Caller ID information
- Provide related calling features
Where required to provide these features, relevant information may be transmitted to our servers.
D. Account and Personal Information
When you register, use certain features, or contact us, we may collect information such as:
- Name
- Phone number
- Email address
- Information you voluntarily provide to us
E. Device Information
We may collect technical information such as:
- Internet Protocol (IP) address
- Device type
- Operating system
- Application version
- Device identifiers
- Network information
F. Usage Information
We may collect information about how the Application is used, including:
- Features accessed
- Application interactions
- Date and time of activity
- Application performance and diagnostic information
G. Location Information
Connects does not collect precise location information unless a specific Application feature requiring location is introduced and separately disclosed to you before collection.
2. How We Use Your Information
We use information collected through Connects to:
- Provide Caller ID functionality
- Identify known and unknown callers
- Display contact names associated with calls
- Provide call-history and calling-related features
- Verify phone numbers
- Enable supported in-app calling functionality
- Operate and maintain the Application
- Improve Application functionality and performance
- Prevent fraud, abuse, or misuse
- Maintain security
- Troubleshoot technical problems
- Respond to customer support requests
- Comply with applicable legal requirements
Permission-based data is used only for purposes related to the functionality disclosed to the user.
3. Contact List Data
Connects requires access to contact information for certain Caller ID and contact-related functionality.
When you grant Contacts permission, Connects may collect and upload contact names and phone numbers from your device to our servers.
This information is used to identify callers and provide Caller ID and contact-related functionality.
We do not sell contact-list information to advertisers, data brokers, or other third parties.
Access to Contacts can be revoked at any time through your device settings.
4. Call Log Data
When you grant Call Log permission, Connects may collect and upload information from your call history, including phone numbers, call type, call date/time, and call duration.
This information is used to provide:
- Caller identification
- Call-history functionality
- Identification of unknown callers
- Related calling features
Call-log information may be securely transmitted to our servers where server-side processing is necessary to provide these features.
We do not sell call-log information.
5. Permissions We Request
Connects may request the following Android permissions depending on the features available to you.
READ_CONTACTS
Allows Connects to access your device’s contact list.
When permission is granted, Connects may collect and upload contact names and phone numbers to our servers for Caller ID, caller identification, and contact-related functionality.
READ_CALL_LOG
Allows Connects to access call-history information.
Connects may collect and upload information such as phone numbers, call type, call date/time, and call duration to provide Caller ID, call-history, and related calling functionality.
READ_PHONE_STATE
Allows Connects to detect phone and call states, such as incoming or ongoing calls.
This enables Connects to provide Caller ID and related calling functionality.
INTERNET
Allows Connects to communicate with our servers to provide services such as Caller ID, number verification, account functionality, and other online features.
ACCESS_NETWORK_STATE
Allows Connects to determine whether an internet connection is available so that online services can operate correctly.
Other permissions may be requested when you use specific features. Where required, we provide information about why a sensitive permission is needed before requesting it.
6. Prominent Disclosure and Permission Consent
Before requesting sensitive permissions such as Contacts or Call Logs, Connects provides an in-app disclosure explaining what information is accessed or collected and why it is required.
Where applicable, the disclosure explains that certain information is collected and uploaded to our servers.
You may choose whether to grant the requested permissions.
Granting a device permission enables the corresponding Application functionality. You can later revoke permissions through your Android device settings.
7. Data Transmission and Server Processing
Certain information described in this Privacy Policy may be transmitted from your device to our servers over the internet.
This may include, depending on the permissions you grant and features you use:
- Contact names and phone numbers
- Call-log information
- Phone and call-related information
- Account information
- Device and technical information
The information is processed for the purposes described in this Privacy Policy, including providing Caller ID and related Application functionality.
We take reasonable technical and organizational measures to protect information during transmission and processing.
8. Sharing of Information
We do not sell your personal information, contact list, or call-log information.
We may disclose information in limited circumstances, including:
Service Providers
We may use trusted service providers that process information on our behalf to operate, host, maintain, secure, or support the Application.
Such providers are required to process information only for authorized purposes and subject to appropriate confidentiality and security requirements.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from authorities
- Protect our legal rights
- Protect the safety of users or others
- Investigate fraud, abuse, or security incidents
Business Transactions
If Surefy is involved in a merger, acquisition, restructuring, or sale of business assets, information may be transferred as part of that transaction subject to applicable law.
9. Third-Party Services
The Application may use third-party services necessary for its operation.
These services may process certain technical or usage information according to their respective privacy policies.
For example:
Google Play Services:
https://policies.google.com/privacy
Where third-party service providers process information on our behalf, we seek to limit such processing to what is necessary to provide the relevant services.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Application and its functionality
- Maintain user accounts
- Fulfill the purposes described in this Privacy Policy
- Meet security and fraud-prevention requirements
- Comply with applicable legal obligations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.
11. Data Deletion
You may request deletion of personal information associated with your Connects account by contacting:
When we receive a valid deletion request, we will take reasonable steps to delete or anonymize eligible personal information, subject to information we are required or permitted to retain for legal, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
12. User Control and Permission Revocation
You control whether Connects can access permission-protected information.
Android permissions can be managed through:
Device Settings → Apps → Connects → Permissions
You can revoke permissions such as Contacts, Phone, or Call Logs at any time.
Revoking a permission may prevent features that depend on that permission from functioning correctly.
13. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no electronic transmission or storage system can be guaranteed to be completely secure.
14. Children’s Privacy
Connects is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe a child has provided personal information to us, please contact:
contact@surefy.ai
+91 98538 88866
We will take appropriate steps to investigate and delete the information where required.
15. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Withdraw permission by changing your device settings
- Contact us regarding questions about how your information is processed
To submit a privacy request, contact:
16. Google Play User Data and Permissions
Surefy intends to handle personal and sensitive user data in accordance with applicable Google Play policies.
Sensitive permissions are requested only where required for Application functionality.
Connects provides appropriate disclosures before requesting relevant sensitive permissions and explains the purposes for which permission-based information is collected and used.
The Application’s Google Play Data Safety disclosures should reflect the data practices described in this Privacy Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Application, legal requirements, or our data-processing practices.
When changes are made, the Last Updated date at the top of this Privacy Policy will be updated.
We encourage users to periodically review this Privacy Policy.
Material changes may also be communicated through the Application where appropriate.
18. Contact Us
For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or Connects’ data practices, please contact:
SUREFY TECHNOLOGIES PRIVATE LIMITED
Address:
Plot No C-20, G Block, Near MCA
Bandra Kurla Complex
Bandra (East), Mumbai
Maharashtra, India – 400051
Email: contact@surefy.ai
Phone: +91 98538 88866
Website: https://surefy.ai/