Terms & Conditions

Surefy Terms & Conditions

Last updated: October 27, 2026

These Terms & Conditions ("Terms") govern Your access to and use of the Surefy website, platform, mobile applications and related services. Please read them carefully. By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, please do not use the Service.

These Terms should be read together with our Privacy Policy (Surefy), Privacy Policy (Connect) and Account Deletion Policy, which form part of these Terms.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

Company (referred to as "Surefy", "We", "Us" or "Our") - refers to SUREFY TECHNOLOGIES PRIVATE LIMITED, Plot No C-20 G Block, Near MCA, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra, India 400051
Service - refers to the Website, the Surefy platform and its modules (Surefy Reachout, Surefy Console, Surefy Insight, Surefy Pulse and Surefy Engage), the Applications, APIs and any related services provided by the Company
Website - refers to Surefy, accessible from https://surefy.ai/
Applications - refers to the Surefy mobile applications, including Surefy Reachout and Surefy Connects, available on the Google Play Store
Account - a unique account created for You to access our Service or parts of our Service
Customer Data - any data, contact lists, leads, content or material that You upload, submit or process through the Service
Verified Lead - a lead that has been validated through the Service and has shown interest, as defined in the applicable order form, proposal or pricing plan
You - the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

2. Eligibility and Accounts

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable law to use the Service.
If You use the Service on behalf of a business, You confirm that You are authorised to bind that business to these Terms.
You agree to provide accurate, current and complete information during registration and to keep it updated.
You are responsible for maintaining the confidentiality of Your login credentials and for all activity that occurs under Your Account. Please notify Us immediately at contact@surefy.ai of any unauthorised use.

3. Our Services

Surefy is an AI-first customer engagement platform that helps businesses collect, clean, verify and engage with leads. Depending on the plan You choose, the Service may include:

Multi-channel outreach via SMS, WhatsApp Business API, IVR bulk voice calls, dynamic IVR, SIM-based calling and AI-based automated voice calling
KYC and verified business APIs
Campaign, lead and fraud analytics
Lead and task management, call logs and reporting
Google and Meta advertising campaign support
Caller identification and communication features through the Surefy Connects application

We may add, modify, suspend or discontinue any feature or module of the Service at any time. Where reasonably possible, We will give You prior notice of material changes.

4. Acceptable Use

You agree to use the Service only for lawful business purposes. You shall not:

Send unsolicited, deceptive, fraudulent, defamatory, obscene or otherwise unlawful messages or calls
Contact any person who has not given the required consent, or who is registered on the National Customer Preference Register (DND) where such contact is prohibited
Impersonate any person or entity, or misrepresent Your affiliation with any person or entity
Upload or transmit viruses, malware or any harmful code, or attempt to gain unauthorised access to the Service or its systems
Reverse engineer, decompile, copy, resell or sublicense the Service except as expressly permitted
Use the Service to collect or process personal data in violation of applicable data protection laws
Use the Service in any manner that could damage, disable or impair the Service or interfere with other users

5. Regulatory Compliance and Third-Party Platforms

You are solely responsible for ensuring that Your campaigns and communications comply with all applicable laws and regulations, including but not limited to:

The Information Technology Act, 2000 and rules made thereunder
The Digital Personal Data Protection Act, 2023
The Telecom Commercial Communications Customer Preference Regulations issued by TRAI, including DLT registration of headers, templates and consent
The General Data Protection Regulation (GDPR), where applicable to You

Certain features rely on third-party platforms such as WhatsApp, Meta, Google, telecom operators and other service providers. Your use of those features is also subject to the terms and policies of those third parties, including the WhatsApp Business Policy, Meta Commerce and Advertising Policies and Google Ads Policies. Surefy is not responsible for the availability, actions, policies or decisions of such third parties, including rejection of templates, suspension of numbers or disapproval of advertisements.

6. Customer Data

You retain all ownership rights in Your Customer Data.
You represent and warrant that You have obtained all necessary rights, consents and permissions to upload and use Your Customer Data with the Service, including consent from the individuals You contact.
You grant Surefy a limited, non-exclusive licence to host, process and use Your Customer Data solely to provide, maintain and improve the Service for You.
We process personal data in accordance with our Privacy Policy. We implement reasonable security practices, but no method of transmission or storage is 100% secure.

7. Fees, Billing and Payment

Surefy offers a pay-per-verified-lead model and other plans as described on the Website or in Your order form or proposal. You may start using the platform free of charge, and charges apply as per the plan You select.
All fees are exclusive of applicable taxes, including GST, which will be charged additionally.
Invoices are payable within the time stated in the invoice or order form. We may suspend the Service for overdue payments after giving You notice.
Unless otherwise stated in writing, fees paid are non-refundable, except where required by applicable law.
Charges levied by third parties (such as telecom operators, WhatsApp conversation charges or advertising spend) may be billed in addition to Surefy's fees.

8. Intellectual Property

The Service, including its software, AI models, design, logos, trademarks, text, graphics and all other content (excluding Customer Data), is and will remain the exclusive property of SUREFY TECHNOLOGIES PRIVATE LIMITED and its licensors. Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable right to use the Service for Your internal business purposes during Your subscription.

9. Mobile Applications

The Surefy Reachout and Surefy Connects Applications are licensed, not sold, to You. The Applications may request permissions such as access to contacts, call logs, phone state or notifications in order to function; these are used only as described in the applicable Privacy Policy. Your use of the Applications is also subject to the Google Play Terms of Service. You may request deletion of Your Account and associated data as described in our Account Deletion Policy.

10. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party websites or services.

11. Suspension and Termination

We may suspend or terminate Your access to the Service immediately, without prior notice or liability, if You breach these Terms, misuse the Service, fail to pay fees due, or if required by law or a regulatory or platform authority. You may stop using the Service and request account closure at any time by contacting Us. Upon termination, Your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability and indemnity) will survive.

12. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. While We strive for high accuracy in verification and AI-driven results, We do not guarantee any specific number of leads, conversions, delivery rates, response rates or business outcomes, or that the Service will be uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or goodwill, arising out of or related to Your use of the Service. The Company's total aggregate liability for any claim arising out of these Terms or the Service shall not exceed the amount paid by You to the Company for the Service in the three (3) months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees and partners from any claims, losses, liabilities, penalties and expenses (including reasonable legal fees) arising from Your use of the Service, Your Customer Data, Your communications or campaigns, or Your violation of these Terms or any applicable law or third-party right.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith discussions. If not resolved within thirty (30) days, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date above. Your continued use of the Service after changes are posted constitutes Your acceptance of the revised Terms.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, if You have any complaint or concern regarding the Service or these Terms, You may contact our Grievance Officer:

Company - SUREFY TECHNOLOGIES PRIVATE LIMITED
Email - contact@surefy.ai
Phone - +91 98538 86666
Address - Plot No C-20 G Block, Near MCA, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra, India 400051

We will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days of receipt.

18. Contact Us

If you have any questions about these Terms & Conditions, you can contact us:

By email: contact@surefy.ai
By visiting our contact page: https://surefy.ai/contact.html
By phone: +91 98538 86666